JomSurf Terms & Conditions
1. Booking Policy
• Prior booking is required to secure your preferred lesson date and time.
• All bookings are subject to instructor availability and suitable ocean and wave conditions.
• Full payment is required to confirm your booking unless otherwise stated.
2. Package Validity
Surf lesson packages are valid for 12 months from the date of purchase.
• Any unused lessons after the expiry date will be forfeited and cannot be extended.
3. Lesson Duration
• Each surf lesson is approximately 2 hours.
• The lesson includes approximately 30–40 minutes of theory and land-based practical training, followed by approximately 1 hour 20 minutes to 1 hour 30 minutes of in-water coaching.
• Lesson duration may vary depending on ocean, weather, and participant conditions.
• JomSurf instructors reserve the right to shorten or end a lesson at any time if ocean or weather conditions become unsafe or unsuitable, or if continuing the lesson may compromise the safety of any participant.
• If a participant has completed more than 30 minutes of in-water instruction, the lesson will be deemed to have commenced and completed. No rescheduling, replacement lesson, refund, or credit will be provided.
4. Rescheduling Policy
• Rescheduling is permitted within the validity period of your surf package, subject to availability.
• Requests to reschedule must be made at least 48 hours before the scheduled lesson.
• Cancellations, rescheduling requests made within 48 hours of the scheduled lesson, or failure to attend (“No Show”) will result in the lesson being forfeited.
5. Refund & Transfer Policy
• All payments are non-refundable.
• Surf lesson packages are non-transferable and may only be used by the registered participant.
• Packages cannot be exchanged for cash, store credit, or any other services.
6. Schedule & Ocean Conditions
• Surfing is dependent on ocean and weather conditions.
• To ensure the safest and best learning experience, JomSurf may adjust the lesson start time by approximately ±1 hour based on tides, swell, weather, and sea conditions.
• Lesson schedules may change at any time due to changing ocean conditions.
• If conditions are unsuitable for surf lessons, JomSurf reserves the right to postpone, reschedule, or cancel any lesson.
7. Weather Policy
Surfing is an outdoor activity, and weather and sea conditions are unpredictable.
• If a lesson has not yet started and weather or sea conditions are deemed unsafe, the lesson will be rescheduled to the next available date.
• If a lesson has already commenced and has been conducted for more than 30 minutes, but is interrupted by rain or changing conditions, the instructor will pause the lesson and resume once conditions are safe.
• If weather or sea conditions do not improve and it is unsafe to continue, the lesson will be deemed completed. No replacement lesson, refund, or credit will be provided.
• Replacement lessons are only available when a lesson cannot commence due to unsafe weather or sea conditions.
8. Safety & Participant Responsibility
• Participants must follow all instructions given by JomSurf instructors at all times.
• Participants must disclose any existing medical conditions, injuries, illnesses, pregnancy, or other health concerns before participating.
• JomSurf reserves the right to refuse participation if a participant is deemed medically unfit or if participation may compromise the safety of themselves or others.
• Participants are responsible for ensuring that they are physically and medically fit to participate in surfing activities.
9. Injury & Liability Waiver
Surfing is an extreme water sport involving inherent risks, including but not limited to falls, collisions, strong currents, waves, marine life, submerged objects, changing weather conditions, equipment failure, and other hazards that may result in serious injury, permanent disability, or death.
By participating in any lesson or activity organised by JomSurf, participants acknowledge that they fully understand and voluntarily accept these risks and participate entirely at their own risk.
JomSurf, its owners, instructors, employees, and representatives shall not be held liable for any injury, illness, accident, loss, damage, or death arising from participation in surfing lessons or related activities, except where liability cannot legally be excluded under applicable law.
10. Personal Belongings
Participants are solely responsible for their personal belongings. JomSurf accepts no responsibility or liability for any loss, theft, or damage to personal items before, during, or after any lesson, camp, retreat, or activity.
11. Photography & Media
JomSurf may take photographs and videos during lessons, camps, retreats, or events for promotional, educational, and marketing purposes. By participating, you consent to the use of such images and recordings unless you notify JomSurf in writing prior to the commencement of your lesson or activity.
12. Right to Refuse Service
JomSurf reserves the right to refuse or terminate participation without refund if a participant is under the influence of alcohol or drugs, behaves in an unsafe or abusive manner, fails to follow instructor instructions, or poses a risk to themselves, other participants, instructors, or equipment.
13. Acceptance
By making a booking, completing payment, or participating in any JomSurf lesson, camp, retreat, or activity, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and agree to be bound by them.